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A problem creating or revising a document

What to do when creating or revising a document stalls or fails, or when saving or downloading the document shows an error.

Video transcript

The document will not generate, or a revision fails Documents start from the buttons under the box, such as «Contract Creation». If the document does not move on, click «Stop generating» in the document panel. Ask again in the same conversation. For a revision, ask for one or two short changes per message. On a save or download error, check your connection, wait a moment and retry, e.g. «Download as PDF». If the app says you used all new-document pages, it is not a fault: it is your plan limit for this cycle. If nothing changes, click «Copy» in the document panel and start a new conversation. The document shows in the document panel.

What you see

One of the following, when you create or revise a document in the document panel next to the chat:

  • "Preparing your document..." stays on screen for a long time and no text appears.
  • After you ask for changes, the revised text never appears.
  • The error "Something went wrong while saving your document. Please try again." appears.
  • «Download» shows "Something went wrong while exporting your document. Please try again."
  • The app says you have used all the document drafting pages of your subscription.

Why it happens

Drafting a document is a demanding task and it can be interrupted for a moment, for example when the request is very large or asks for many changes at once. A save or download error is usually a brief connection problem and goes away with another attempt.

The message about pages means you have used up your subscription's allowance for this billing cycle. That is not a fault.

How to fix it

  1. Stop the generation

    If the document is not moving forward, click «Stop generating» in the document panel.

  2. Try again in the same chat

    Ask for the same thing again, in a few words. If the draft does not appear, send your request again.

  3. One change at a time

    If the problem came up during a revision, ask for short, specific changes, one or two per message, instead of a long list of comments.

  4. Start a new chat

    If nothing changes, open a new chat and describe the document again. Before you leave, click «Copy» in the document panel so you can paste the latest text into the new chat.

  5. Save or download errors

    Check your internet connection first. For a save error, wait a moment and repeat what you were doing; for a download error, click «Download» again, choosing «Download as Word» or «Download as PDF».

  6. Page limit

    If you have used all your document drafting pages, see the available options at https://www.dikaio.ai/en/pricing. For a question about your usage or subscription, write to support@dikaio.ai.

Still need help?

If the problem continues, send us a screenshot and the link to the chat.

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