How to contact support

What it is

dikaio.ai has three ways to reach us and, for paid subscribers, a support chat inside the app. Each suits a different kind of question. When you pick the right one, you get an answer faster.

Why it helps

A technical problem needs different details from a question about your subscription. If your message reaches the right team at the start and carries what they need, you avoid back-and-forth and lose less of your working time.

How to get started

1. 1

   A technical problem in the app

   If something does not work as you expect, such as an error or an answer that does not appear, fill in the technical support form. You will find it in the box at the end of this article.

2. 2

   Account, usage or billing

   For questions about how the app works, your account, how your credits are used or a charge, write to support@dikaio.ai.

3. 3

   Partnerships and other enquiries

   For partnerships and anything else that is not about the app or your account, write to info@dikaio.ai.

4. 4

   Give the right details

   Include the email address of your account, what exactly you did and what you saw. Add a screenshot and, if it concerns a specific conversation, its title. Never send your password.

5. 5

   Try the support chat

   If you have a paid subscription and are signed in, the «Support» button appears inside the app and opens a support chat where you can write directly.

Tips

The ways to reach us: