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I can't sign in or sign up

What to do when signing in or signing up to dikaio.ai fails, or the page sends you back to the sign-in screen: checks and fixes, step by step.

Video transcript

Sign-in or sign-up does not finish, or the page sends you back to the sign-in screen. On the «Sign in» page you may see: «We could not sign out the previous session». Usually the cause is your browser or your network, not your account. Check your connection and click «Try again». Try another network too, such as mobile data. Switch off your VPN and extensions, especially ad blockers, or open a private window. Update or change your browser, and check that you use the email you signed up with. When sign-in works, you land in your conversation, ready to ask. Back to work. If it did not help, write to us with the message you see and what you tried.

What you see

One of these:

  • Sign-up does not finish, perhaps with a message about a security check.
  • After signing in, the page sends you back to the sign-in screen.
  • On the «Sign in» page, the message «We could not sign out the previous session» appears with a «Try again» button.

Why it happens

Usually the cause lies in your browser or your network, not in your account. The browser may be holding an old session we cannot verify. A VPN, a browser extension or your network connection can block the sign-in service or the security check. Sometimes you are using a different email address from the one you signed up with.

How to fix it

  1. Try again

    If you see the message about the previous session, check your internet connection and click «Try again».

  2. Change network

    Try another network: for example your phone's mobile data instead of the office Wi-Fi, or the other way round.

  3. Turn off VPN and extensions

    Switch off your VPN and browser extensions, especially ad and tracking blockers, and try again.

  4. Open a private window

    Try a private or incognito browser window. This rules out stored data as the cause.

  5. Update your browser

    Use the latest version of your browser, or try a different one.

  6. Check the email address

    Make sure you use the address you created the account with. If you are trying to sign up and the address is not accepted, first try signing in with it, since an account may already exist; if not, sign up with a different address.

  7. Confirm it worked

    When sign-in succeeds, you land in your conversation at https://www.dikaio.ai/en/app/chat.

Still need help?

If none of this helps, write to us. Tell us the message you see, the browser you use and whether you tried the steps above.

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